At Glashiya E-com Pvt. Ltd., we take pride in our commitment to providing our customers with the best possible shopping experience. However, we understand that there may be times when you may face issues while shopping on our website. In such cases, we have a robust Grievance Redressal Mechanism in place to ensure that your concerns are addressed promptly and to your satisfaction. Here are the steps to follow:
- Contact our Customer Care Team: If you have any queries, complaints, or grievances, you can get in touch with our Customer Care Team by emailing us at support@glashhiya.com. Our team will respond to your email within 24-48 hours.
- Escalation to Grievance Redressal Officer: If you are not satisfied with the resolution provided by our Customer Care Team, you can escalate your issue to our Grievance Redressal Officer. You can reach out to the officer by emailing us at grievance@glashhiya.com.
- Response from Grievance Redressal Officer: Once we receive your email, our Grievance Redressal Officer will investigate the matter and provide a response within 7 working days. If we need more time to investigate the matter, we will inform you of the same.
- Escalation to Nodal Officer: If you are not satisfied with the resolution provided by our Grievance Redressal Officer, you can escalate the issue to our Nodal Officer by emailing us at nodal@glashhiya.com.
- Response from Nodal Officer: Once we receive your email, our Nodal Officer will investigate the matter and provide a response within 10 working days. If we need more time to investigate the matter, we will inform you of the same.
- Contacting the Consumer Affairs Department: If you are still not satisfied with the resolution provided by our Nodal Officer, you can contact the Consumer Affairs Department by emailing us at consumer.affairs@glashhiya.com. Our team will respond to your email within 10 working days.
We assure you that we will do everything in our power to resolve your concerns at the earliest and to your satisfaction.
Note: Our company, Glashiya E-com Pvt. Ltd., sells pet products and clothing for men, women, and children.